Privacy Policy bika88 — Our Commitment to Your Data Security

This Privacy Policy describes the data collection and management practices of bika88 in relation to personal information collected from members and visitors to our platform. By registering for or using the bika88 platform, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully and to contact our team should you have any questions.

Bika88 only collects information necessary to provide platform services in a safe, fair, and efficient manner. Our data collection is divided into three main categories:

Collected information is used exclusively for the purposes stated at the time of collection. bika88 does not use your data for any other purpose without your explicit consent. The following are the primary purposes of data use:

• Account Management: Creating, verifying and maintaining your member account to ensure it remains secure and fully functional at all times.
• Transaction Processing: Processing all deposits, withdrawals and refunds promptly and accurately to the correct account.
• Identity Verification (KYC): Meeting legal requirements related to anti-money laundering (AML) and minimum age verification.
• Service Communications: Sending important notifications related to your account, transactions, security and relevant platform updates.
• Platform Security: Detecting and preventing fraud, bot usage, collusion and any activity that violates bika88's Terms and Conditions.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate support to members in need.
• Product Improvement: Analysing usage patterns in aggregate and anonymised form to improve the user experience on the bika88 platform.
• Legal Compliance: Fulfilling reporting and record-keeping obligations in accordance with applicable laws and regulations.

Bika88 does not sell, rent, or trade members' personal information to any third party for commercial purposes. This is our absolute commitment. However, there are limited situations where information may need to be shared:

• Trusted Service Providers: Companies that assist in operating bika88, such as payment processors, identity verification providers, and IT infrastructure providers, are all bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
• Legal Requirements: When required by law, court order, or legitimate request from government authorities in relation to criminal investigations or regulatory compliance.
• bika88 Rights Protection: When necessary to protect the legal rights, property, or safety of the bika88 platform, our members, or the public — such as in cases of legal action against fraud.
• Business Transfers: In the event of a merger, acquisition, or sale of bika88 assets, member information may be transferred to the new entity, subject to member notification and the maintenance of equivalent protections.

The bika88 platform uses cookies and similar tracking technologies to enhance user experience, maintain login session security, and understand how members interact with our platform. We use four types of cookies:

• Essential Cookies: Required for core platform functions such as login verification, session management, and security. These cookies cannot be disabled.
• Functional Cookies: Remembering your preferences such as language, display theme and account settings for a more personalised experience.
• Analytics Cookies: Collecting anonymised usage data to help us understand the most visited pages and improve the platform's design.
• Security Cookies: Helping detect suspicious login attempts, brute force attacks and unauthorised access to member accounts.

You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the bika88 platform. For more information on how to manage cookies, please refer to your web browser's help guide.

Bika88 retains members' personal information for as long as the account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. Specific retention periods are as follows:

• Active Account Data: Retained for the duration of the active account period plus three (3) years after account closure for AML compliance and dispute resolution purposes.
• Financial Transaction Records: Retained for seven (7) years in accordance with the legal requirements of the Malaysia Companies Act and Bank Negara Malaysia regulations.
• KYC Documents: Retained for five (5) years after the date of the last transaction or account closure, whichever is later, in line with international AML compliance requirements.
• Security Logs: Retained for twelve (12) months for security investigation and fraud detection purposes.
• Communication Data: Emails and support chat records are retained for two (2) years for customer service reference.

Upon expiry of the retention period, data is securely deleted using methods that ensure the information cannot be recovered. For accounts closed at a member's request, bika88 will initiate the data deletion process within 30 days of the request date, subject to any legal retention obligations still in force.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have rights that you may exercise in relation to your personal data held by bika88:

Bika88 consistently invests in comprehensive cybersecurity infrastructure to protect members' personal data from unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• Encryption of Data in Transit: All communications between your browser and bika88 servers are encrypted using TLS 1.3 with SSL certificates that are verified and automatically renewed.
• Encryption of Data at Rest: Sensitive data stored in our databases is encrypted using military-grade AES-256 encryption, ensuring the data remains useless even in the event of a system breach.
• Multi-Factor Authentication: bika88's internal systems require multi-factor authentication for all administrative access, with a full audit log for every action taken.
• Regular Penetration Testing: An independent security team conducts regular penetration testing to identify and patch vulnerabilities before they can be exploited.
• Real-Time Threat Monitoring: Our SIEM (Security Information and Event Management) system monitors all network and system activity 24/7 to detect and respond to threats in real time.
• Staff Training: All bika88 staff with access to member data undergo comprehensive privacy and security training as well as regular assessments.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. In the event of a data breach affecting your personal information, bika88 is committed to notifying you and the relevant authorities within the timeframe required by law.

The bika88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal information from minors. The bika88 registration process requires age verification, and we conduct KYC checks to ensure all members meet the minimum age requirement.

If we discover that personal information has been collected from someone under the age of 18 without our knowledge, the account in question will be closed immediately and all related data will be deleted as soon as possible. Parents or guardians who believe their child has registered on our platform are encouraged to contact the bika88 support team immediately.

Bika88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data. Whenever material changes are made, we will take the following steps:

• Early Notification: Members will be notified via email or in-platform notification at least 14 days before any material changes take effect.
• Update Date: The "Updated" date at the top of this page will be updated to reflect the latest version of the policy.
• Re-consent: For changes that require new data processing or a different use of data, we will obtain your explicit consent before implementing those changes.
• Version Records: Previous versions of this Privacy Policy are available upon request from the bika88 support team for reference and compliance purposes.

Continued use of the bika88 platform after changes to the Privacy Policy take effect will be considered your acceptance of the updated terms, unless explicit consent is required as stated above.

Bika88 has appointed a Data Protection Officer responsible for ensuring compliance with this Privacy Policy and handling all privacy-related enquiries or complaints.

For any enquiries, concerns, or requests relating to your personal data, you may contact us via:

• Live Chat: 24/7 support is available directly within the bika88 platform — the fastest way to get immediate assistance.
• Privacy Email: Contact our team via the support email listed at the bottom of this website for requests that require written documentation.
• Response Time: All privacy enquiries will be answered within 3 business days; formal requests under the PDPA will be processed within 21 business days.